5 months ago
Regular Full-Time


The purpose of the Mortgage Loan Originator (MLO) Assistant position is to provide administrative assistance to MLOs generating business. MLO Assistants are responsible for upholding Equity Prime Mortgage’s commitment to its borrowers, maintaining a high standard in customer service and professional ethics. MLO Assistants are supervised by the MLO(s) and report to the Vice President.



  • Become and stay familiar with the compliance requirements and restrictions surrounding loan applications, loan origination, borrower pre-qualifications, and client/consumer interactions and communications.

Borrower Liaison

  • Assist borrowers in a professional, friendly and compliant manner
  • Transfer borrower calls to licensed mortgage loan originators (MLO) for pre-qualifications and to answer questions regarding recommended programs, rates, terms and conditions of a loan
  • Schedule appointmentss on behalf of MLOs to meet with borrowers
  • Gather required documentation and follow up with clients as requested for pre-qualification items

Loan Application Process

  • Insert information and upload documents into the Loan Origination Software (LOS) and review data for accuracy and completeness
  • Submit the application and all forms to the assigned Processor along with the lock confirmation

Loan Management

  • Communicate with borrowers as instructed throughout the loan process
  • Ensure the borrower is receiving the highest level of customer satisfaction throughout the process
  • Assist in following up with borrowers on outstanding conditions requested from the Underwriter
  • Track MLO loan pipeline daily to ensure all loans are meeting their respective target milestone dates


  • Current or previous mortgage experience is preferred
  • Experience with Encompass (LOS) is preferredExcellent interpersonal and communication skills (verbal and written)
  • Self-starting, self-reliant, highly motivated and dependable
  • Efficient in time-management and ability to organize and prioritize tasks
  • Technological savvy and comfort in learning new computer systems and programs
  • Working knowledge of the process and procedures
  • A thorough understanding of the limitations of the position
  • High school diploma required, college degree preferred
  • Completion of the Anti-Money Laundering, Fair Lending, and Equity Origination trainings are required


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